Question 1

How do I create an account?

Accepted Answer

Open your store’s customer portal and verify your phone number with a one-time code. No password needed. Phone verification is not yet available in this pilot.

Question 2

Where can I find my loyalty cards?

Accepted Answer

After verification, find your cards in My cards. Each store has its own card and loyalty program.

Question 3

How does my balance update?

Accepted Answer

Your store records your qualifying purchase. You then see your updated balance. Refunds may correct balances and rewards.

Question 4

How do I use a voucher?

Accepted Answer

Open your available voucher and have its QR code scanned at the relevant store. A voucher is single-use. Check its expiry date.

Question 5

Can I use my balance at another store?

Accepted Answer

No. Cards, balances and vouchers belong to one retailer. Branches of the same retailer may share a program.

Question 6

Which stores participate?

Accepted Answer

The stores on this page are clearly labelled examples. A public list of confirmed participating stores is not yet available. Use the portal address provided by your store.

FAQ

Good to know.

More rewards at the stores you love.